How do I book an artist?
Choose a published artist and service, send a request, then agree on the exact time, location and total price in Keka. A request alone is not a confirmed appointment.
Continue →KEKA SUPPORT
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KEKA GUIDE
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This guide searches Keka-approved answers on your device. It does not read your account or verify a transfer. For a personal issue, contact Keka support.
When is my appointment confirmed?
Your booking page must say Confirmed. If a deposit is requested, a transfer screenshot is only a claim; Keka first checks the credit in its receiving account.
Continue →How do I submit InstaPay proof?
Only follow payment instructions displayed inside your accepted Keka booking. Transfer the exact deposit to the named recipient, then add the transaction reference and screenshot before the displayed deadline. Never send an OTP or password.
Continue →My transfer is not verified yet
Do not transfer again. Check the status in My bookings and open a support case if the verification window is approaching or has passed.
Continue →Can I change or cancel a booking?
Keep any proposed change in the booking conversation and contact support for a cancellation or payment dispute. A confirmed price or time should not change without both sides agreeing.
Continue →Who can see my home address?
Keka keeps home-address details private during a request. The artist receives the address only after the booking is confirmed, when it is needed to fulfil a home visit.
Continue →How can I join Keka as an artist?
Create an artist account, complete your application and profile, upload work you have permission to use, then submit for Keka review. Approval does not automatically publish your page.
Continue →Can I review an artist?
You can submit a review after a completed Keka booking. Reviews enter moderation before they appear publicly.
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